At Fayroza Jewelry, we are committed to providing you with the utmost satisfaction during your jewelry shopping journey. Our refund policy outlines the guidelines and procedures for requesting a refund, ensuring fairness and transparency in all transactions.

Eligibility for Refund:

To be eligible for a refund, please ensure that you meet the following criteria:

• The item must be eligible for return
• The refund request must be made within 30 days from the date of delivery.
• The item must be in its original condition, unworn, and with all original packaging and certificates intact.
• Custom-made or personalized items are non-refundable unless there is a manufacturing defect.

Refund Process:

To initiate a refund request, please follow these steps:

1. Contact our customer support team: Reach out to our dedicated customer support team with your refund request. You can contact us via email, or through our online contact form. Please provide your order details and reasons for the refund.
2. Return the item: Once your refund request is approved, we will provide you with instructions on how to return the item. Please ensure that you securely package the item to prevent any damage during transit. We recommend using a reliable shipping method with tracking and insurance for your protection.
3. Inspection and processing: Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the item passes the inspection, we will proceed with processing your refund.

Refund Options:

Depending on the circumstances, there are different refund options available:

• Refund to the original payment method: If your purchase was made using a credit card, debit card, or other electronic payment methods, we will refund the amount back to the original payment method used during the purchase.
• Store credit: In some cases, we may offer a store credit instead of a refund. This allows you to use the credited amount towards a future purchase from Fayroza Jewelry.

Refund Timeframe:

Once your refund request is approved and the returned item is received and inspected, we will initiate the refund process. The time it takes for the refunded amount to reflect in your account may vary depending on your payment provider’s policies. Please allow for a reasonable processing time.

Non-Refundable Items:

Please note that the following items are non-refundable:

• Custom-made or personalized items, unless there is a manufacturing defect.
• Items that do not meet the eligibility criteria mentioned in our refund policy.

Additional Information:

• Shipping fees: Please note that shipping fees are non-refundable unless the return is due to a mistake on our part or a manufacturing defect.
• Return shipping costs: The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a manufacturing defect.

We strive to provide a fair and transparent refund policy to ensure your satisfaction. If you have any further questions or need assistance with a refund, please don’t hesitate to contact our customer support team. We are here to assist you every step of the way.

Thank you for choosing Fayroza Jewelry. We appreciate your trust and look forward to serving you with our exceptional jewelry and outstanding service.